Effective Date: October 2026 | Last Updated: October 2026
1. Introduction and Acceptance
These Terms of Service ("Terms") govern access to and use of Rocket & Main, a customer relationship management (CRM) and business management software platform (the "Platform") developed and operated by Main Street Siteworks, a trade name of Prairie Sky Outdoor Hospitality Advisors, LLC ("Provider," "we," "us," or "our").
Rocket & Main is offered to business customers under individual written service agreements. By entering into an applicable service agreement and using the Platform, a business customer ("Customer") agrees to these Terms. Individuals using the Platform on behalf of a Customer must be authorized to do so.
If a signed service agreement expressly conflicts with these Terms, that service agreement controls with respect to the conflict.
2. Services and Availability
The Platform may provide tools for customer and contact management, opportunities and sales tracking, activities, projects, estimates, invoices, receipts, change orders, and related business operations. Available features and services may vary based on the Customer’s agreement, configuration, and deployment.
We may maintain, update, modify, and improve the Platform. Material changes affecting specifically agreed services will be handled in accordance with the applicable service agreement. Specific service levels, support commitments, and availability guarantees apply only if agreed in writing.
3. Individual Agreements, Fees, and Billing
Each Customer’s service agreement establishes its applicable pricing, billing frequency, included services, term, renewal and cancellation arrangements, and any other commercial obligations. These Terms do not independently establish a subscription price, automatic renewal, payment deadline, or cancellation fee.
Setup, onboarding, data migration, training, additional integrations, and custom development may be separately scoped and charged where specified in writing. No such services are included solely because they are mentioned in these Terms.
4. Accounts, Users, and Access
Customers are responsible for maintaining accurate account information, designating authorized users, assigning appropriate roles and permissions, and protecting account credentials. Customers must notify us promptly when they become aware of suspected unauthorized access or a security issue affecting their account.
We may require reasonable authentication and other security measures intended to protect accounts, data, and Platform operations.
5. Acceptable Use
Customers and users must use the Platform lawfully and may not attempt unauthorized access; bypass security controls; introduce malicious code; interfere with Platform performance; misuse another account; or use the Platform for fraud, unlawful activity, or unauthorized communications.
Customers are responsible for compliance with applicable third-party service requirements when using connected email or other integrations. We may take proportionate action to address misuse as described in Section 12.
6. Customer Data and Ownership
Customers retain their rights in business information, records, documents, and other information they enter or maintain through Rocket & Main ("Customer Data"). Use of the Platform does not transfer ownership of Customer Data to Main Street Siteworks.
Customers authorize us and our service providers to process Customer Data as reasonably necessary to provide, operate, secure, and support the Platform in accordance with the Rocket & Main Privacy Policy and applicable agreements. Customers are responsible for having appropriate rights and permissions to collect, enter, and use their Customer Data.
We do not sell Customer Data for advertising purposes.
7. Privacy and Information Security
Information processed through the Platform is subject to the Rocket & Main Privacy Policy. We use technical and organizational safeguards intended to protect Platform information, including authenticated access, appropriate user permissions, and safeguards for sensitive credentials.
No online system can be guaranteed completely secure. Each party remains responsible for its obligations under applicable privacy and data-protection requirements. Any specific security or service commitments must be set out in writing.
8. Third-Party Integrations
Rocket & Main may support optional connections to services such as Google Gmail and Microsoft 365. Customers are responsible for authorizing use of their connected accounts and complying with the applicable providers’ terms.
Integration functionality may change or become unavailable because of factors outside our control. Access to information from connected services is limited to the permissions granted and the features implemented. Google API user data is handled as described in our Privacy Policy and subject to applicable Google policy requirements.
9. Business Documents and Financial Records
Rocket & Main provides tools for creating, organizing, sending, and recording business documents and transactions. Customers are responsible for reviewing the accuracy and completeness of their estimates, proposals, invoices, receipts, taxes, payment records, customer information, and contractual terms.
The Platform is a business management tool, not a provider of legal, tax, accounting, or financial advice. We do not guarantee that any particular document or electronic acceptance process will satisfy every legal or contractual requirement.
10. Software and Intellectual Property
Rocket & Main, including its software, source code, user interface, design, and underlying technology, remains the property of Main Street Siteworks or its licensors. Customers receive a limited, nonexclusive right to access and use the Platform during their applicable service period, subject to these Terms and their agreement.
Except where authorized by law or written agreement, Customers may not reproduce, resell, redistribute, or commercially exploit the Platform itself. This section does not alter the Customer’s ownership of Customer Data.
11. Support, Maintenance, and Updates
We may provide maintenance, updates, technical support, and troubleshooting in connection with the Platform. The support included for each Customer is established by its service agreement.
Maintenance or updates may occasionally interrupt availability. Additional features, extensive customizations, or new integrations are not automatically included and may require separate approval and pricing.
12. Suspension, Cancellation, and Termination
For ordinary nonpayment, we will provide written notice and a reasonable opportunity to resolve the overdue balance before suspending Platform access. Specific payment and cure deadlines, if any, will be governed by the applicable service agreement.
We may suspend or restrict access without advance notice when reasonably necessary to respond to a serious security threat, unauthorized use, unlawful activity, or other immediate risk to the Platform or its users, subject to applicable law.
Customer cancellation and termination rights are governed by the applicable service agreement. Where reasonably practicable, Customers will have an opportunity to use the Platform’s available export tools before access ends, unless security or legal circumstances make that inappropriate.
Suspension or termination does not itself automatically delete Customer Data. Retention, export, and deletion are handled under the Privacy Policy, applicable agreements, and Section 13 below.
13. Customer Data Export and Account Closure
Rocket & Main provides built-in tools that allow Customers to export supported business records in available formats. Customers are responsible for downloading and retaining copies of information they wish to preserve before their service ends.
Export functionality may vary by data type, software version, and implementation. An accounting or financial-record export should not be assumed available until expressly implemented and identified as supported.
Custom data preparation, specialized exports, cleanup, restructuring, and migration assistance to another platform are not included in the standard subscription and may be offered for an additional fee. These Terms do not promise a complimentary, Provider-prepared export.
After closure, requests for eligible data deletion are reviewed manually. Deletion may be subject to legal and contractual retention requirements and backup lifecycles, as described in the Privacy Policy. Requests may be sent to info.msw@mainstreetsiteworks.com.
14. Confidentiality
Each party may receive the other party’s nonpublic business, technical, operational, or confidential information. Each party agrees to exercise reasonable care to protect such information and to use or disclose it only as needed for the agreed services, as authorized, or as required by law.
These obligations do not apply to information that becomes public without breach, was already lawfully known, was independently developed, or was lawfully obtained without a confidentiality obligation.
15. Warranties, Disclaimers, and Limitation of Liability
We intend to provide Rocket & Main professionally and in accordance with the applicable service agreement. However, software and online services can experience errors, interruptions, or incompatibilities. Unless expressly promised in writing, we do not guarantee uninterrupted or error-free operation, or compatibility with every third-party service.
To the extent permitted by applicable law, Main Street Siteworks’ total aggregate liability arising from or relating to the Customer’s standard Rocket & Main subscription will not exceed the subscription fees actually paid by that Customer during the twelve (12) months immediately preceding the event giving rise to the claim.
The treatment of claims arising from separately contracted setup, onboarding, or substantial custom development, including any applicable financial limitation, will be addressed in the relevant written service agreement. A separate written agreement may also establish a different liability limit for a particular Customer.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Any remedies or other limitations specifically agreed in writing will apply subject to applicable law.
16. Changes to These Terms
We may update these Terms as Rocket & Main, its integrations, or applicable requirements change. Updated Terms will be published with a revised effective or last-updated date.
Changes affecting existing Customers will be handled consistently with their service agreements and applicable law. We will provide additional notice or obtain acceptance when required.
17. Governing Law
Unless otherwise required by applicable law or agreed in writing, these Terms are governed by the laws of the State of Kansas, United States. Any applicable dispute resolution procedures or venue provisions may be specified in the Customer’s individual service agreement.
18. Contact Information
Rocket & Main — Business Management Software
Developed and operated by Main Street Siteworks, a trade name of Prairie Sky Outdoor Hospitality Advisors, LLC
Location: Kansas, United States
Email: info.msw@mainstreetsiteworks.com
Website: https://mainstreetsiteworks.com
Contact Page: https://mainstreetsiteworks.com/contact
Rocket & Main is a software brand developed and operated by Main Street Siteworks.